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Long-term Care Ombudsman

The MARC Long-Term Care (LTC) Ombudsman program is made up of trained volunteers and staff of the Area Agency on Aging. These individuals work with area long-term care residents to:

  • Improve the quality of care for long-term care residents.
  • Educate families, facility staff and residents about their rights.
  • Increase community awareness of and involvement in long-term care issues.
  • Serve as an advocate for residents in long-term care facilities and help resolve issues.
  • Visit a facility near you for one to four hours per week and complete a short summary form after each visit.
  • The local program serves Cass, Clay, Jackson, Platte and Ray Counties in Missouri. This region includes over 160 skilled nursing, assisted living and residential care facilities. The program represents and advocates for the needs of thousands of area long-term care residents every year. Volunteers are required to take 18 hours of free training and have a criminal background check.

Have a concern?

If you have a concern about the care or quality of life of a long-term care facility resident, please feel free to share it with us by contacting Michelle Brown at 816-701-8265.