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Training Consortium

MARC’s Training Consortium membership program allows agencies to pay an annual fee — based on the number of full-time public safety communications positions in the agency — for unlimited enrollment in 9-1-1 training courses. (See our complete 9-1-1 course listing.)

Membership in the consortium helps you:

  • Control your budget by knowing exactly what your training costs will be for the year, regardless of staff turnover. Telecommunicator training for employees, including materials and instruction, is included in the membership fee.
  • Meet state-mandated requirements for continuing training.
  • Avoid any increases in course fees that take place during the year.
  • Document compliance with state and federal regulations. MARC maintains records of basic and continued training for member agencies.

The fee for consortium membership is $195 per full-time public safety communications position for agencies in the nine-county MARC region, and $230 per position for other agencies. A pro-rated, 18-month fee is available for agencies that join the consortium at mid-year.

The Professional Development Series is not included in consortium membership and additional fees are charged to individuals and agencies interested in attending these lunch-and-learn sessions.

If you are a training consortium member and need to make changes to your agency's roster, either complete our online form or download the PDF personnel change form.

Membership in the consortium now also allows agency employees to take customer service and supervisory skills courses offered through the Government Training Institute (GTI) at no additional cost. These courses include: 

Customer Service Courses

  • Advanced Customer Service
  • Customers from #*^$
  • Fantastic Fixers
  • Gender Differences at Work
  • Image Essentials
  • Personal Accountability
  • Resolve Conflicts with C.L.A.S.S.
  • Serving Diverse Customers
  • Serving the Invisible Internal Customers
  • Stress Survival Skills
  • Time Mastery
  • Unbeatable Customer Service
  • Understand Yourself & Others
  • Workplace Boundaries

Supervisory Skills

  • Conflict Management: Managing Yourself & Improving Your Skills
  • Constructive Feedback
  • Counseling for Improved Performance
  • Creative Planning
  • Developing & Communicating Performance Standards
  • Dynamic Delegation
  • Guiding Principles of Public Sector Leadership
  • Individual Development Planning
  • Lost Art of Listening
  • Managing Performance
  • Motivational Management
  • Personal Strengths & Leadership Styles
  • Providing Coaching & Feedback
  • Riding the Roller Coaster of Change
  • Superior Staff Selection
  • Teamwork in Action

For more information about MARC’s Training Consortium, please send an email to e911@marc.org.