Administrative Professionals Certificate Program
Today's Administrative Professional must possess a broader range and depth of skills than ever before. Not only do these staff members serve as front-line customer service specialists for both external and internal customers, they must be leaders, innovators, researchers and technology troubleshooters.
The GTI Administrative Professionals Certificate Program will help you develop and hone your skills and prepare you to better handle these varied job responsibilities or take new responsibilities.
Who Should Participate?
The Administrative Professionals Certificate Program is designed specifically for senior secretaries, administrative professionals, clerks and other government employees whose main job is to directly support management. If you would like to develop better working relationships with your immediate manager and coworkers, develop your strengths, improve your communication skills - both written and verbal, build your problem-solving and conflict-resolution skills as well as your leadership skills, this certificate program is for you.
Learning Method
It's our goal that you learn and retain the information provided. Learning is easier and more effective in a fun and relaxed environment, so that's what we provide. These sessions are designed to help you develop skills and provide needed information as you participate in class. Enjoyable activities will help you learn and practice in a safe environment. Join us in a joyful journey of personal and professional growth.
Benefits
Change is a constant in today's world. You must always hone your skills and develop more confidence in your abilities if you want to succeed and move ahead. This program will help you do just that. You will develop solid skills, increase your confidence and be ready for bigger and better opportunities. You will be a more valuable employee in this ever-changing world!
If your job includes managing others, you'll help develop employees who are better trained to communicate more effectively, plan ahead, cope with crises, identify improvement opportunities, provide better internal customer service and establish better all-around working relationships with others.
Nomination Form and Information
To apply for enrollment into the program, please print our online nomination form and mail or fax it as noted on the form.
Curriculum
Participants must complete three core courses and two electives to earn certification.
| Core Courses | Electives Courses (choose two) |
|---|---|
Graduates of the GTI Customer Service Certificate program may have already earned up to 14 hours credit towards this certificate if they have completed "Understanding Yourself and Others," "Resolving Conflicts with C.L.A.S.S.," and/or "Survival Skills for Stressful Times."
| 2008 Fees | GTI Members | Non-members |
|---|---|---|
| Full Program Fee (28 Hours) Save more than 16% off the standard rate |
$600 | $690 |
| If you have already completed one of the elective courses, then you pay . . . . | $527 | $606 |
| If you have already completed one of the core courses, then you pay . . . . | $469 | $539 |
| If you have already completed two of the elective courses, then you pay . . . . | $439 | $505 |
| If you have already completed a core course AND an elective course, then you pay . . . . | $381 | $438 |
| If you have already completed a core course AND two elective courses, then you pay . . . . | $292 | $336 |
For more information about the Administrative Professionals Certificate Program, please call 816/701-8234 or e-mail gti@marc.org.