Resolving Conflicts with C.L.A.S.S.: Dance with the Dolphins
Conflict is a fact of life. Great companies allow for spirited disagreements without damaging relationships. They use conflict constructively to help them move ahead, improve processes and simplify systems. While this sounds great, it is not easy.
Learn how to put issues on the table in a non-threatening manner and discuss the issues without getting personal. We discuss the concepts of win-win and how to improve the chance of achieving true collaboration.
Leave feeling confident in your ability to work for collaborative win-win resolutions to your conflicts.
Learning Objectives:
- Learn to say "no" the right way
- Keep your cool
- Set a problem solving tone
- Synergize for a win-win-win
Dates/Times:
- Tuesday, Feb. 12, 2008, 8:30 a.m. - noon
- Tuesday, Sept. 23, 2008, 8:30 a.m. - noon
Location: MARC Conference Center
Instructor: Creative Business Solutions
Fee:
- GTI Members $104
- Non-members $120
Registration:
- Register and pay online with a credit card:
- 2/12/08
- 9/23/08
- Register online and pay with an agency purchase order
Questions? Call 816/701-8234 or e-mail gti@marc.org.