Customers from #%*!: Calm Crabby Customers
*Core introductory course for both the Customer Service Certificate Program and the Administrative Professional Certificate Program
Crabby customers are a fact of life. And you can’t problem solve
when the customer is
way past crabby and yelling in your face. You are often
not even the reason the customer is crabby, but you are left to deal with
the problem and calm the customer.
Learn proven techniques to handle insults effectively, calm crabby customers and problem solve acceptable solutions.
Leave feeling much more confident in dealing with unreasonable and crabby customers.
Learning Objectives:
- Stop anger in its tracks
- Handle rude or abusive customers with grace and tact
- Handle insults and keep on track
- Set the stage for voluntary customer compliance
Dates/Times:
- Tuesday, Feb. 12, 2008, 1:00 p.m. - 4:30 p.m.
- Tuesday, Sept. 23, 2008, 1:00 p.m. - 4:30 p.m.
Location: MARC Conference Center
Instructor: Creative Business Solutions
Fee:
- GTI Members $104
- Non-members $120
Registration:
- Register and pay online with a credit card:
- 2/12/08
- 9/23/08
- Register online and pay with an agency purchase order
Questions? Call 816/701-8234 or e-mail gti@marc.org.