Serving Diverse Customers: Respecting the Ecosystem
*Core Course for the Customer Service Certificate Program
U.S. and world demographics are changing rapidly. Front line employees now work with people who are diverse in many ways, including gender, race, ethnicity, educational background, socio-economic status and more. Language barriers may exist, and customs vary, but everyone wants to be treated with respect.
Learn how diversity is impacting the customer base and specific behaviors that show respect and improve customer service with people of differing backgrounds.
Leave with specific skills for providing customer service that meet the needs of a diverse customer base.
Learning Objectives:
- Win customer respect
- Build excellent rapport
- Meet diverse customer needs
Date/Time:
- Tuesday, March 11, 2008, 8:30 a.m. - 4:30 p.m.
- Tuesday, Sept. 9, 2008, 8:30 a.m. - 4:30 p.m.
- Tuesday, Nov. 4, 2008, 8:30 a.m. - 4:30 p.m.
Location: MARC Conference Center
Instructor: Creative Business Solutions
Fee:
- GTI Members $172
- Non-members $198
Registration:
- Register and pay online with a credit card:
- 3/11/08
- 9/9/08
- 11/4/08
- Register online and pay with an agency purchase order
Questions? Call 816/701-8234 or e-mail gti@marc.org.