Unbeatable Customer Service: Don't Just Tread Water
*Core introductory course for the Customer Service Certificate Program
Customer service is what sets one organization apart from another in its industry and is crucial to the financial success of every organization. This program lays the groundwork for providing stellar customer service. Participants share ideas, experiences and techniques for more effective interactions with internal and external customers.
Learn over 30 proven techniques that will win over your customers and provide a winning experience! Whether you provide service face to face, via the phone or email, you will learn to provide award-winning service.
Leave with specific tips that you can immediately apply to increase customer satisfaction and leave confident in your ability to deliver unbeatable service that wins customers over.
Learning Objectives:
- Set the tone in your greeting
- Let them hear your smile
- Make a great firs impression
- Defuse anger before it starts
- Make each encounter count
Dates/Times:
- Tuesday, July 8, 2008, 8:30 a.m. - noon
- Tuesday, Nov. 18, 2008, 8:30 a.m - noon
Location: MARC Conference Center
Instructor: Creative Business Solutions
Fee:
- GTI Members $104
- Non-members $120
Registration:
- Register and pay online with a credit card:
- 7/8/08
- 11/18/08
- Register online and pay with an agency purchase order
Questions? Call 816/701-8234 or e-mail gti@marc.org.