Understanding Yourself and Others: Get Along Swimmingly
*Core introductory course for both the Customer Service Certificate Program and the Administrative Professional Certificate Program
Have you ever wondered why your co-worker drives you nuts? Have you ever wondered how you could improve your working relationships with co-workers or customers whose work style and philosophy are so different from your own? In today’s fast-paced work environment, it is important to maximize relationships quickly.
This core course helps you learn about your listening style and work behavioral style. You will develop an appreciation of others’ work styles, determine what style a co-worker or customer has and learn to work with that type of person more effectively. This will help you anticipate and minimize potential conflicts with others who have different styles.
Leave with specific ideas on how to flex your style and improve your customer and co-worker relationships.
Learning Objectives:
- Describe 10 poor listening habits and how to avoid them
- Provide 12 creative ways to sharpen your listening skills
- Show how to use listening to defuse tense situations
- Examine ways to recognize customer's styles
- Demonstrate how to flex your style to the customer's needs
Date/Time:
- Tuesday, Jan. 15, 2008, 8:30 a.m. - 4:30 p.m.
- Tuesday, June 10, 2008, 8:30 a.m. - 4:30 p.m.
- Tuesday, October 7, 2008, 8:30 a.m. - 4:30 p.m.
Location: MARC Conference Center
Instructor: Creative Business Solutions
Fee:
- GTI Members $172
- Non-members $198
Registration:
- Register and pay online with a credit card:
- 1/15/08
- 6/10/08
- 10/7/08
- Register online and pay with an agency purchase order
Questions? Call 816/701-8234 or e-mail gti@marc.org.