Lost Art of Listening
Employees frequently complain that no one listens to them and often they are right. Listening is a powerful employee retention tool and a powerful process improvement tool.
This workshop will present practical tips on how to improve your listening skills.
Learning Objectives:
- Outline the 12 tips for improving your listening skills
- Differentiate between active and passive listening
- Demonstrate active listening skills and behaviors
- Identify obstacles for listening
- Discuss ways to minimize bias and prejudice when listening
- Identity ways to improve team morale and productivity through active listening
- Leave with specific tips that will improve your listening skills as well as ideas on how to elicit more suggestions and ideas for improvement.
Date/Time:
- Thursday, Feb. 7, 2008, 8:30 a.m. - noon
- Thursday, Aug. 7, 2008, 8:30 a.m. - noon
Location: MARC Conference Center
Instructor: Creative Business Solutions
Fee:
Registration:
- GTI Members $139
- Non-members $159
- Register and pay online with a credit card:
- 2/7/08
- 8/7/08
- Register online and pay with an agency purchase order
Questions? Call 816/701-8234 or e-mail gti@marc.org.