Conflict Management: Managing Yourself & Improving Your Skills
Self-awareness under conflict leads to greater self-control and is the first step in managing conflict effectively.
In this program, participants will learn and practice a step-by-step model of dealing with conflict, which emphasizes a positive outcome for everyone involved. Because conflict is inevitable in some situations and avoidable in others, it is important to know the different strategies that can be applied in particular situations. We will discuss these strategies in depth to understand when each is or is not appropriate to use.
Learning Objectives:
- Increase knowledge and understanding about yourself in conflict situations.
- Learn a step-by-step model of conflict management.
- Outline strategies in managing conflict in different situations with customers and with staff.
Leave with increased confidence and comfort in dealing with conflict effectively.
Date/Time:
- Thursday, Jan. 17, 2008, 8:30 a.m. - noon
- Thursday, April 10, 2008, 8:30 a.m. - noon
- Thursday, July 17, 2008, 8:30 a.m. - noon
- Thursday, Oct. 16, 2008, 8:30 a.m. - noon
Location: MARC Conference Center
Instructor: Creative Business Solutions
Fee:
- GTI Members $139
- Non-members $159
Registration:
- Register and pay online with a credit card:
- 1/17/08
- 4/10/08
- 7/17/08
- 10/16/08
- Register online and pay with an agency purchase order
Questions? Call 816/701-8234 or e-mail gti@marc.org.