Developing and Communicating Performance Standards
Setting performance standards and clarifying performance measures are among the most important-and challenging-parts of a manager or supervisor’s job.
This course provides a hands-on, step-by-step process for helping managers to: Link individual performance to the organization’s mission and strategic objectives; define and communicate clear performance goals; work with employees to establish measures and guidelines for successful performance; and work with employees to build key skills and competencies.
Learning Objectives:
- Apply strategies to identify and communicate performance standards and competencies
- Identify and communicate performance measures and describe successful outcomes
- Identify collaborative strategies to monitor and measure performance
- Apply a process for identifying and communicating skill gaps
At the end of this session participants will be able to clearly communicate performance measures that support organizational goals and objectives.
Date/Time:
- Thursday, Feb. 21, 2008, 8:30 a.m. - noon
- Thursday, May 15, 2008, 8:30 a.m. - noon
- Thursday, Sept. 11, 2008, 8:30 a.m. - noon
Location: MARC Conference Center
Instructor: Susan Robinson or Gayle Hopkins, SPHR
Fee:
- GTI Members $139
- Non-members $159
Registration:
- Register and pay online with a credit card:
- 2/21/08
- 5/15/08
- 9/11/08
- Register online and pay with an agency purchase order
Questions? Call 816/701-8234 or e-mail gti@marc.org.