Customer Service Certificate Program
Friendly, courteous and convenient customer service is necessary for municipal, county and state governments to be effective. Customer expectations are increasing and your employees must be able to meet these expectations and serve customers effectively.
The Customer Service Certificate Program requires participants to satisfactorily complete five core courses, two elective courses and develop a personal action plan for implementation in their daily work. This personal action plan is shared with the immediate supervisor/manager for support and reinforcement.
P |
- | Positive mental attitude is a must |
R |
- | Responsibility is yours |
I |
- | Image is essential |
D |
- | Develop your talents |
E |
- | Empathetic service eases stress |
Earn your customer service certificate through five core courses and two electives in a fun, relaxed atmosphere.
Core and Elective Courses
* Understand Yourself and Others
* Unbeatable Customer Service
* Fantastic Fixers
* Serving Diverse Customers
* Customers from $%#@
† Stress Survival Skills
† Serving the "Invisible" Internal Customers
† Resolve Conflicts with C.L.A.S.S.
† Time Mastery
† Personal Accountability
† Image Essentials
* = core courses
† = elective coursesFind dates and times for these and more GTI courses.
Who Should Participate?
The program is designed for anyone who deals with customers — internal or external — and needs to provide what the customer wants and needs in a friendly, courteous and convenient environment. Core competencies for excellence in customer service are the foundation of the program's design.
Learning Method
Self-discovery and application are fundamental adult learning requirements for retention of information and are employed heavily in this certificate program. You will enjoy learning in this fun and relaxed atmosphere.
Benefits
Employees who complete the certificate program will be better prepared to effectively deal with customers of all types. This will improve employees' satisfaction and job performance and result in a more committed and productive workforce. It will also positively impact customer perceptions of your organization's services.
Program Qualifications
The Customer Service Certificate Program requires participants to complete 32 hours of course work and develop a personal action plan for implementation in their daily work. This personal action plan is shared with the immediate supervisor/manager for support and reinforcement. Five core courses and two electives must be completed for certification.
Instructors
Cynthia B. Stotlar and Jeremy R Hall, J.D.
Enrollment Form
Enroll now for the Customer Service Certificate Program. E-mail Beverly Wilson or call 816/701-8234 for more information.