2012 Outstanding Performance Awards
You must submit a nomination form and attach a detailed, comprehensive summary of the incident describing
the outstanding performance of the telecommunicator(s) for an entry to be considered. Providing supporting documentation — news
article, police report, audio from the call or radio transmission, etc. — is strongly encouraged. The selection
committee assigns a score to each nomination based solely on the information you provide. It is important
that you submit complete and thorough information about the telecommunicator(s), their performance and
the incident, for the nomination to be judged appropriately.
Nominations can be submitted throughout year. All nominations for the 2012 awards must be received
by Monday, February 6, 2012.
Outstanding Individual Performance in a Critical Incident
Nominee must have demonstrated an extraordinary performance beyond the average or normal activity level.
A qualifying nominee must have successfully handled a major incident while doing one or more of the following:
- Demonstrating innovative or quick thinking
- Initiating excellent use of knowledge and skills seldom drawn upon
- Maintaining a calm and controlled presence of mind
- Continuing to provide excellent customer service
Outstanding Team Performance in a Critical Incident
Nominees must have demonstrated an extraordinary team performance during a critical incident.
A qualifying team:
- Consisted of two or more telecommunicators whose teamwork was the key to successfully handling a critical incident
- Maintained a calm and controlled center during the incident
Outstanding Supervisory Performer
Nominees must be responsible for the daily shift operations of a PSAP (one per PSAP).
A qualifying nominee:
- Is a PSAP supervisor or manager
- Demonstrates the highest level of commitment to the employees on his or her shift
- Exhibits integrity, fairness and strong leadership skills
- Coaches and encourages the skills and abilities that help each dispatcher/calltaker achieve his/her personal best
- Offers and accepts constructive criticism
- Enhances the operation and morale of his or her PSAP
- Maintains a positive rapport with everyone involved in the MARC Regional Public Safety Communications system
- Demonstrates adaptability while maintaining control in difficult situations
- Leads by example
- Demonstrates initiative and creativity in the enforcement and implementation of policies/procedures/training/new programs
Everyday Hero
Nominees must demonstrate a positive attitude toward all aspects of their career (one per PSAP).
A qualifying nominee:
- Demonstrates professionalism
- Takes pride in his or her work
- Is a team player
- Earns and maintains the respect of his or her co-workers and representatives of other regional agencies
- Maintains composure under stressful and extreme situations
- Performs above and beyond the call of duty
- Contributes to the overall improvement and success of his/her PSAP
- Provides quality service consistently and without bias
- Accepts constructive criticism and demonstrates a willingness to improve personal knowledge of the profession
- Is flexible and adapts well to change
- Displays exceptional courage, foresight, faithfulness and perseverance in the highest tradition of public safety service
Outstanding Past Performance
Nominee(s) must have demonstrated an extraordinary performance beyond the average or normal activity level before January 1, 2008. This award is intended to honor those individuals or teams of telecommunicators who demonstrated an outstanding performance during an event/incident that happened before the OPA program began in 2009. The event/incident must have occurred in the MARC region prior to January 1, 2008. One past performance award will be presented each year. The nominations not selected will remain in the nominees pool and will be considered during the following years’ selection process. It is not necessary to re-submit nominations for this category.
A qualifying nominee must have successfully handled a major incident while doing one or more of the following:
- Demonstrating innovative or quick thinking
- Initiating excellent use of knowledge and skills seldom drawn upon
- Maintaining a calm and controlled presence of mind
- Continuing to provide excellent customer service
All nominees must still be employed by the agency or another agency in the MARC region or must have retired/resigned in good standing.
Lifetime Achievement Award
Nominations must be submitted by the head of the agency (i.e. chief, director, CEO or mayor). Please include an expected retirement date.
A qualifying nominee:
- Has worked in public safety communications for at least 25 years (could be with multiple agencies)
- Always demonstrates professionalism and takes pride in his or her work
- Has earned and maintained the respect of his or her co-workers and representatives of other regional agencies
- Maintains composure under stressful and extreme situations
- Has a history of performing above and beyond the call of duty
- Continually contributes to the overall improvement and success of his/her PSAP
- Provides quality service consistently and without bias
- Has demonstrated flexibility and has adapted well to the advancements and changes in public safety communications
- Consistently displays courage, foresight, faithfulness and perseverance in the highest tradition of public safety service
All nominees must still be employed by the agency or another agency in the MARC region or must have retired/resigned in good standing.
Questions? Contact Adam Geffert, public affairs specialist, at 816/701-8221.
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