Professional Development Series — July
Internal Customers
July
17, 2008
11:30 a.m.-1:00 p.m.
Mid-America Regional Council offices
Poor internal customer service directly and negatively impacts overall customer service. Researchers from Texas A & M report that 30–40 percent of the time when a customer problem occurs, it is the direct result of poor internal customer service. This session will instruct participants in developing a customer focus, working with co-workers to create streamlined processes and increase quality, and the importance of collaborating with co-workers. The goal of this session is to provide participants with tools to create a plan for improving their internal customer service.
About the Speaker:
Tiffany Hentschel is the human resources coordinator for the Johnson County Library. Hentschel has worked in the human resources field for ten years and has experience in both the public and private sector. She holds the designation of Senior Professional in Human Resources (SPHR) and has been involved in training and development since 1990. Hentschel has a bachelor’s degree in human resource management and a master’s degree in human resource development, both from Webster University.
Registration options:
- Download the PDF Enrollment form and mail or fax as directed
- Register Online and have us invoice your agency
- Register online
and pay with a credit card:
<July Session Only @ $35.00> <Entire Professional Development Series @ $175.00>