GTI courses included in 9-1-1 Training Consortium
9-1-1 Training Consortium members have access to unlimited registration for public safety courses (excludes the Professional Development Series). Membership also includes unlimited access to the GTI supervisory and customer service courses listed below.
Customer Service Courses
- Advanced Customer Service
- Customers from #*^$
- Fantastic Fixers
- Gender Differences at Work
- Image Essentials
- Personal Accountability
- Resolve Conflicts with C.L.A.S.S.
- Serving Diverse Customers
- Serving the Invisible Internal Customers
- Stress Survival Skills
- Time Mastery
- Unbeatable Customer Service
- Understand Yourself & Others
- Workplace Boundaries
Supervisory Skills
- Conflict Management: Managing Yourself & Improving Your Skills
- Constructive Feedback
- Counseling for Improved Performance
- Creative Planning
- Developing & Communicating Performance Standards
- Dynamic Delegation
- Guiding Principles of Public Sector Leadership
- Individual Development Planning
- Lost Art of Listening
- Managing Performance
- Motivational Management
- Personal Strengths & Leadership Styles
- Providing Coaching & Feedback
- Riding the Roller Coaster of Change
- Superior Staff Selection
- Teamwork in Action
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