Call Interrogation
Course Description:
Without some prompting, callers to 9-1-1 will not always provide the information needed to get them help. This is when the telecommunicator must know how to draw out this information. This course will use audio recordings of actual 9-1-1 calls combined with an instructor-directed discussion. The session will focus specifically on the interrogation or questioning process of call-handling procedures. Call Interrogation will help participants improve their ability to correctly obtain vital information during a 9-1-1 call.
Dates:
Location: 9-1-1 Training Center, 600 Broadway, Suite 120, Kansas City, Mo.
Fee: $49
Credit: Missouri Certified Telecommunicator Training -- 4 hours
Registration (specify date):
- Consortium members whose fees are paid through membership dues should complete the online registration form.
- To register online and have us bill your agency, complete the online registration form.
- To register online and pay now with a credit card, click the link below for the date you prefer:
Questions? e-mail e911@marc.org or call 816/701-8330.