Managing Conflict

MARC offices, 600 Broadway, Suite 200, Kansas City, Mo. 64105

Self-awareness under conflict leads to greater self-control and is the first step in managing conflict effectively. In this program, participants will learn and practice a step-by-step model of dealing with conflict, which emphasizes a positive outcome for everyone involved. Because conflict is inevitable in some situations and avoidable in others, it is important to know the different strategies that can be applied in particular situations. 

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Learning Objectives

  • Increase knowledge and understanding about yourself in conflict situations.
  • Learn a step-by-step model of conflict management.
  • Outline strategies in managing conflict in different situations with customers and with staff

Blended Online Course

This course is a Virtual Instructor Led – Live Online Event, with self-paced activities and learning opportunities.  Live event recordings will be posted for all participants. 

Presenter: Gayle Hopkins, MA, SPHR, SHRM-SCP

Gayle Hopkins

Gayle Hopkins, MA, SPHR, SHRM-SCP, is the owner of Organizational Performance Solutions LLC in Lee's Summit, Mo. She has more than 20 years’ experience in the field of human resources and organizational development. Hopkins has developed competency models for multiple organizations and has experience in succession planning, performance management, leadership development and helping managers improve the performance of their own departments.

Focus Area: Local Government