Training
Unbeatable Customer Service

MARC offices, 600 Broadway, Suite 200, Kansas City, Mo. 64105

This course is part of the Customer Service series from the Government Training Institute (GTI)

Customer service is what sets one organization apart from another in its industry and is crucial to the financial success of every organization. This program lays the groundwork for providing stellar customer service. Participants share ideas, experiences and techniques for more effective interactions with internal and external customers.

Learn over 30 proven techniques that will win over your customers and provide a winning experience! Whether you provide service face to face, via the phone or email, you will learn to provide award-winning service.

Contact GTI to learn more
Government Training Institute (GTI) program logo

Presenter: Kimberley McConico

Kim McConico from Winning Within and Associates

Kimberley McConico is a Senior Associate for Winning Within & Associates, LLC, a Kansas City-based organizational development consulting firm. Kim is a recognized speaker, educator, entrepreneur, and published author.

Kim has worked with nonprofit organizations, businesses, and faith-based organizations. She’s known for her ability to capture the listeners with visuals and humor and teach with clarity. Her passion is to educate, inform and help empower people of all ages so they can achieve their goals, dreams, and visions. Kim worked in the technology field for over 13 years in IT Project Management and Customer Service Support Management. She helped businesses improve help desk and desktop support; thus improving customer satisfaction and boosting employee morale. She created process workflows to improve service and support and later furthered her education by earning a White Belt in Six Sigma. She earned her Bachelor’s Degree in Journalism from The University of Kansas.

Topics: Customer Service

Focus Area: Local Government