GTI's goal is to provide high-quality, cost-effective training to government and non-profit employees in the Greater Kansas City region.
Upcoming Courses
Customer Service
- Oct. 7: Understand Yourself & Others
- Oct. 21: Serving the Invisible Internal Customers
- Oct. 21: Stress Survival Skills
- Oct. 28: Gender Differences at Work
- Oct. 28: Time Mastery
- Nov. 4: Serving Diverse Customers
- Nov. 18: Fantastic Fixers
- Nov. 18: Unbeatable Customer Service
Supervisor Skills
- Oct. 16: Conflict Management: Managing Yourself & Improving Your Skills
- Oct. 23: Guiding Principles of Public Sector Leadership
- Oct. 30: Constructive Feedback
- Nov. 6: Managing Performance
- Nov. 13: Counseling for Improved Performance
- Nov. 20: Motivational Management (formerly Retention and Recognition)
Computer Skills
- Nov. 5: Fundamentals of Excel
- Nov. 12: Intermediate Excel
- Nov. 19: Advanced Excel
Graphic Design and Web Development
- Oct. 30: Advanced Photoshop - NEW DATE!
- Nov. 20: Cascading Style Sheets II
Workforce Development
- Oct. 22: Parliamentary Procedure - NEW COURSE!
- Oct. 29: Improving Your Business Writing
- Nov. 5 and Nov. 19 Introduction to Grant Writing
Public Safety
Technical Issues
- Oct. 24: Temporary Traffic Control
Executive Management
Current Issues
Special Events
Emergency Services Training
National Incident Management System
(NIMS) Training:
ICS-300: Intermediate Incident Command System
Nov. 5-7
ICS-400: Intermediate Incident Command System
Dec. 4-5
What's New
Parliamentary Procedure
Oct. 22
Special pricing if one person registers for multiple courses.
We've enhanced our Customer Service Certificate Program with new courses.