Serving Diverse Customers • Jan. 27, 1–4:30 p.m.
U.S. and world demographics are changing rapidly. Front-line employees now work with people who are diverse in many ways, including gender, race, ethnicity, educational background, socioeconomic status and more. Language and customs may vary, but everyone wants to be treated with respect. Learn how diversity impacts a customer base and how to improve customer service with people of different backgrounds.
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