Customer Service Events

February 28, 2023 | 08:30 am

Poor internal customer service directly and negatively impacts customer service overall. This course teaches a process for improving customer focus and developing streamlined processes to increase service quality. Participants will leave this course with a specific plan for improving internal customer service at their organizations.

Focus Area: Local Government
March 21, 2023 | 01:00 pm

This course is part of the Customer Service series from the Government Training Institute (GTI)

Customer service is what sets one organization apart from another in its industry and is crucial to the financial success of every organization. This program lays the groundwork for providing stellar customer service. Participants share ideas, experiences and techniques for more effective interactions with internal and external customers.

Focus Area: Local Government
April 23, 2023 | 08:30 am

This course is part of the Customer Service series from the Government Training Institute (GTI)

Upset customers are a fact of life. The customer and you cannot solve problems when the situation has become emotionally charged. You are often not even the reason the customer is put out, but you are left to deal with the problem and calm the situation. Learn proven techniques to handle insults effectively, calm your customer and problem solve acceptable solutions.​ 

Focus Area: Local Government
May 16, 2023 | 08:30 am

This course is part of the Customer Service series from the Government Training Institute (GTI)

Great companies allow for spirited disagreements without damaging relationships. They use conflict constructively to help them move ahead, improve processes and simplify systems. This course will show how to put issues on the table in a non-threatening manner and discuss the issues without getting personal. We discuss the concepts of win-win and how to improve the chance of achieving true collaboration.

Focus Area: Local Government