Customer Service Certificate Program Classes Events

November 01, 2022 | 01:00 pm

Who wouldn't want more time? We all struggle with the demands of work and impending deadlines. We need to make the most of what we have available. This program deals with the basics of time management. We explore how our attitude affects time management and how to plan and organize ourselves for increased efficiency.

Learn to write results-oriented goals, prioritize tasks, make the most of your schedule, organize your space for optimum efficiency, control interruptions effectively, and deal with piles of paperwork.

Focus Area: Local Government
November 29, 2022 | 08:30 am

Have you ever wondered why your co-worker drives you nuts? Have you ever wondered how you could improve your working relationships with co-workers or customers whose work style and philosophy are so different from your own? In today's fast-paced work environment, it is important to maximize relationships quickly.

Focus Area: Local Government
November 29, 2022 | 01:00 pm

Customer service is what sets one organization apart from another in its industry and is crucial to the financial success of every organization. This program lays the groundwork for providing stellar customer service. Participants share ideas, experiences and techniques for more effective interactions with internal and external customers.

Learn over 30 proven techniques that will win over your customers and provide a winning experience! Whether you provide service face to face, via the phone or email, you will learn to provide award-winning service.

Focus Area: Local Government