GTI Certificate Program Courses Events

November 29, 2022 | 08:30 am

Have you ever wondered why your co-worker drives you nuts? Have you ever wondered how you could improve your working relationships with co-workers or customers whose work style and philosophy are so different from your own? In today's fast-paced work environment, it is important to maximize relationships quickly.

Focus Area: Local Government
November 29, 2022 | 01:00 pm

Customer service is what sets one organization apart from another in its industry and is crucial to the financial success of every organization. This program lays the groundwork for providing stellar customer service. Participants share ideas, experiences and techniques for more effective interactions with internal and external customers.

Learn over 30 proven techniques that will win over your customers and provide a winning experience! Whether you provide service face to face, via the phone or email, you will learn to provide award-winning service.

Focus Area: Local Government