GTI Courses

Excel 2016 Level 3 builds on the concepts and skills of our Level 1 and Level 2 courses to provide advanced tools for solving real-world problems in Microsoft Excel 2016: lookup and decision-making functions, auditing and error-handling, array functions, date and text functions, importing and exporting, what-if-analysis, and macros. The three levels of our Excel 2016 courses map to the objectives of the Microsoft Office Specialist and Expert exams for Excel 2016. Objective coverage is marked throughout the course.

This course will provide the concepts and skills to use some more advanced features of Microsoft Word 2016, including enhanced formatting, references, editing, and sharing, and saving to various formats. This course, and the two others in this series, map to the objectives of the Microsoft Office Specialist and Expert exams for Word 2016. Objective coverage is marked throughout the course.

Individuals completing this course should be able to assess the proper Personal Protective Equipment to use when working around chemicals in their workplace.

Individuals will be able to use a Material Safety Data Sheet to assure that they are using the chemical correctly and they will also know how to address a spill involving that chemical. Areas covered include use of chemicals in the workplace, employers' responsibility to employees, reading and understanding MSDS (Material Safety Data Sheets), and other programs that may need to be in place based on chemical inventories.

OSHA requires that all employees who might be exposed to blood or other body fluids during the course of their work receive training in bloodborne pathogens. Attendees will receive training in bloodborne pathogen recognition, safety procedures to avoid exposure to bloodborne pathogens, and proper handling and disposal of potential bloodborne pathogens. Attendees will become familiar with the requirements of OSHA's Bloodborne Pathogens Regulation as it pertains to development of a written program, labeling issues, training requirements and vaccination issues.

This course provides the basic concepts and skills to start being productive with Microsoft Word 2016, including how to create, format, and set up a document, and how to add graphics and tables. This course, and the two that come after, map to the objectives of the Microsoft Office Specialist and Expert exams for Word 2016. Objective coverage is marked throughout the course.

Excel Basic provides the basic concepts and skills to start being productive with Microsoft Excel 2016: how to create, save, share, and print worksheets that contain various kinds of calculations and formatting. This course, and the two that come after, map to the objectives of the Microsoft Office Specialist and Expert exams for Excel 2016. Objective coverage is marked throughout the course.

This one-day workshop will help you teach participants how to:

This course is part of the Leadership series from the Government Training Institute (GTI)

Have you ever wondered why you have difficulty working with a particular individual? Do you chalk it up to personality differences and just try to get along? There is another way. This session uses the self-assessment instrument, “The Strength Deployment Inventory,” to help you discover and re-confirm the strengths you use when things are going well and to realize how they change under conflict situations.

Excel 2016 Level 3 builds on the concepts and skills of our Level 1 and Level 2 courses to provide advanced tools for solving real-world problems in Microsoft Excel 2016: lookup and decision-making functions, auditing and error-handling, array functions, date and text functions, importing and exporting, what-if-analysis, and macros. The three levels of our Excel 2016 courses map to the objectives of the Microsoft Office Specialist and Expert exams for Excel 2016. Objective coverage is marked throughout the course.

This course is part of the Customer Service series from the Government Training Institute (GTI)

Mistakes happen in every organization, but how the organization recovers from the mistake is the difference between sinking and swimming. It is crucial to ongoing customer satisfaction and retention. A "life-saver" can solve the problem and actually increase customer loyalty. Texas A&M research shows customer loyalty goes up 60% when successful recovery occurs. But an organization can't correct mistakes if the front line employees don't.