Training & Events

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January 30, 2023 | 08:00 am
Online

Communicating ideas and information is the cornerstone of organizational operations. And, electronic forms of communication have made the transfer of knowledge quick, easy, and inexpensive. The ability to harness the potential of electronic forms of communication is critical in nearly every type of organization. But, in many, if not most, organizations, people work with a wide variety of devices running on a wide variety of platforms. And sometimes, what works well or looks good on one device, won't work at all on another device.

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January 31, 2023 | 08:00 am
Online

Communicating ideas and information is the cornerstone of organizational operations. And, electronic forms of communication have made the transfer of knowledge quick, easy, and inexpensive. The ability to harness the potential of electronic forms of communication is critical in nearly every type of organization. But, in many, if not most, organizations, people work with a wide variety of devices running on a wide variety of platforms. And sometimes, what works well or looks good on one device, won't work at all on another device.

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January 31, 2023 | 08:00 am
Online

This course will provide the concepts and skills to use some more advanced features of Microsoft Word 2016, including enhanced formatting, references, editing, and sharing, and saving to various formats. This course, and the two others in this series, map to the objectives of the Microsoft Office Specialist and Expert exams for Word 2016. Objective coverage is marked throughout the course.

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Feb
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February 07, 2023 | 08:00 am
Virtual

Excel Basic provides the basic concepts and skills to start being productive with Microsoft Excel 2016: how to create, save, share, and print worksheets that contain various kinds of calculations and formatting. This course, and the two that come after, map to the objectives of the Microsoft Office Specialist and Expert exams for Excel 2016. Objective coverage is marked throughout the course.

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February 07, 2023 | 01:00 pm
MARC offices, 600 Broadway, Suite 200, Kansas City, Mo. 64105

This course is part of the Customer Service series from the Government Training Institute (GTI)

Mistakes happen in every organization, but how the organization recovers from the mistake is the difference between sinking and swimming. It is crucial to ongoing customer satisfaction and retention. A "life-saver" can solve the problem and actually increase customer loyalty. Texas A&M research shows customer loyalty goes up 60% when successful recovery occurs. But an organization can't correct mistakes if the front line employees don't.

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February 09, 2023 | 08:00 am
Virtual

Adobe® Photoshop® CC focuses on some of the basic features of Photoshop so that the student can navigate the environment and use Photoshop tools to work with photographic images. In addition, the orientation to Adobe® Bridge and organization of files in Bridge is covered. This course delves into some of the more advanced image creation and editing techniques and offers you hands-on activities that demonstrate how these techniques can be used in combination to create exciting visual effects.

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February 13, 2023 | 08:00 am
Virtual

PowerPoint 2016 Level 1 provides the basic concepts and skills that you need to start being productive with Microsoft PowerPoint 2016: How to create, navigate, format, and customize PowerPoint presentations. This course and the Level 2 course map to the objectives of the Microsoft Office exams for PowerPoint 2016. Objective coverage is marked throughout the course.

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February 16, 2023 | 08:00 am
Virtual

Excel 2016 Level 2 builds on the basic concepts and skills of our Level 1 course to provide more advanced tools for analysis and presentation of complex, realistic data in Microsoft Excel 2016: how to manage complex workbooks, build more complex functions, use data analysis tools, make an impact with powerful chart and presentation features, and collaborate with other users.

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February 23, 2023 | 08:30 am
MARC Training Center, 600 Broadway, Suite 200, Kansas City, Mo. 64105

This course is part of the Leadership series from the Government Training Institute (GTI)

Have you ever wondered why you have difficulty working with a particular individual? Do you chalk it up to personality differences and just try to get along? There is another way. This session uses the self-assessment instrument, “The Strength Deployment Inventory,” to help you discover and re-confirm the strengths you use when things are going well and to realize how they change under conflict situations.

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February 27, 2023 | 08:00 am
Virtual

Excel 2016 Level 3 builds on the concepts and skills of our Level 1 and Level 2 courses to provide advanced tools for solving real-world problems in Microsoft Excel 2016: lookup and decision-making functions, auditing and error-handling, array functions, date and text functions, importing and exporting, what-if-analysis, and macros. The three levels of our Excel 2016 courses map to the objectives of the Microsoft Office Specialist and Expert exams for Excel 2016. Objective coverage is marked throughout the course.