Local Government Events

July 07, 2022 | 08:00 am

Excel 2016 Level 3 builds on the concepts and skills of our Level 1 and Level 2 courses to provide advanced tools for solving real-world problems in Microsoft Excel 2016: lookup and decision-making functions, auditing and error-handling, array functions, date and text functions, importing and exporting, what-if-analysis, and macros. The three levels of our Excel 2016 courses map to the objectives of the Microsoft Office Specialist and Expert exams for Excel 2016. Objective coverage is marked throughout the course.

Focus Area: Local Government
July 14, 2022 | 08:00 am

Excel 2016 Level 3 builds on the concepts and skills of our Level 1 and Level 2 courses to provide advanced tools for solving real-world problems in Microsoft Excel 2016: lookup and decision-making functions, auditing and error-handling, array functions, date and text functions, importing and exporting, what-if-analysis, and macros. The three levels of our Excel 2016 courses map to the objectives of the Microsoft Office Specialist and Expert exams for Excel 2016. Objective coverage is marked throughout the course.

Focus Area: Local Government
July 15, 2022 | 08:00 am

The First Suburbs Coalition meets on third Fridays in January, April, July and October. Additional information about this meeting will be available prior to the meeting

Focus Area: Local Government
July 19, 2022 | 08:30 am

Managing employee performance and conducting performance appraisals are one of a manager’s most difficult responsibilities. This course provides managers and supervisors with best practices and resources to deliver an effective performance appraisal and to lay the foundation for effective year-round performance management. Areas of focus will be: preparing a good appraisal; conducting a successful appraisal meeting; communicating performance expectations and developing objectives; and promoting on-going communication.

Focus Area: Local Government
July 20, 2022 | 02:00 pm

Association of Pedestrian and Bicycle Professionals (APBP) Webinar

This webinar will provide ways that agencies are testing new pedestrian treatments, particularly for high-speed, high-volume, multilane roadways. The webinar will include an overview from FHWA on the various ways that agencies are exploring new treatments along with highlighting a project from Virginia.  The Virginia DOT pilot project includes a literature review, a study of locations throughout the State, and working with District engineers to select innovative treatments to improve pedestrian safety.

Focus Area: Local Government
July 21, 2022 | 08:30 am

Great companies allow for spirited disagreements without damaging relationships. They use conflict constructively to help them move ahead, improve processes and simplify systems. This course will show how to put issues on the table in a non-threatening manner and discuss the issues without getting personal. We discuss the concepts of win-win and how to improve the chance of achieving true collaboration.

Focus Area: Local Government
July 21, 2022 | 01:00 pm

Mistakes happen in every organization, but how the organization recovers from the mistake is the difference between sinking and swimming. It is crucial to ongoing customer satisfaction and retention. A "life-saver" can solve the problem and actually increase customer loyalty. Texas A&M research shows customer loyalty goes up 60% when successful recovery occurs. But an organization can't correct mistakes if the front line employees don't.

Focus Area: Local Government
July 26, 2022 | 08:30 am

Have you ever wondered why your co-worker drives you nuts? Have you ever wondered how you could improve your working relationships with co-workers or customers whose work style and philosophy are so different from your own? In today's fast-paced work environment, it is important to maximize relationships quickly.

Focus Area: Local Government
July 26, 2022 | 08:30 am

Have you ever wondered why your co-worker drives you nuts? Have you ever wondered how you could improve your working relationships with co-workers or customers whose work style and philosophy are so different from your own? In today's work environment, it is important to understand customers and co-workers, and to build relationships.
 

Focus Area: Local Government
July 26, 2022 | 01:00 pm

Customer service is what sets one organization apart from another in its industry and is crucial to the financial success of every organization. This program lays the groundwork for providing stellar customer service. Participants share ideas, experiences and techniques for more effective interactions with internal and external customers.

Learn over 30 proven techniques that will win over your customers and provide a winning experience! Whether you provide service face to face, via the phone or email, you will learn to provide award-winning service.

Focus Area: Local Government